Why can't I chromecast on the dplay app?
dplay and your Chromecast device may not be communicating effectively. We recommend the following steps to try to solve the problem:
Step 1: Check your mobile/tablet and your Chromecast device are connected to the same network.
Step 2: Check the connection to the network and that your internet service provider is working properly.
Step 3: Close the dplay app.
Step 4: Unplug the power source from your Chromecast device, wait two minutes and then plug the power source back in.
Step 5: Wait a few moments for your Chromecast device to reboot and turn back on.
Step 6: Re-open the dplay app
Step 7: Try and cast your favourite show on your TV.
If the issue still occurs, please do not hesitate to contact us via the contact sheet here on our help center.